These Terms and Conditions set out the basis on which Cleaners Tooting provides cleaning services to residential and commercial customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the person, firm or company requesting and receiving cleaning services from Cleaners Tooting.
Company means Cleaners Tooting, the provider of the cleaning services.
Services means any cleaning, housekeeping, end of tenancy, one off, regular, commercial or related services provided by the Company to the Client.
Premises means the property or properties where the Services are to be carried out.
Cleaner means any person engaged by the Company to perform the Services.
Agreement means the contract between the Client and the Company incorporating these Terms and Conditions and any written confirmation of booking.
The Company provides cleaning services within Tooting and surrounding areas, subject to availability and reasonable access. The specific Services, frequency, duration, and any special requirements will be agreed at the time of booking.
Standard cleaning tasks may include dusting, vacuuming, floor cleaning, bathroom and kitchen cleaning, surface wiping and general tidying. Additional services such as deep cleaning, end of tenancy cleaning, carpet cleaning and oven cleaning may be provided by prior arrangement and may be subject to additional charges and minimum booking times.
The Company reserves the right to decline any booking that is unsafe, unsuitable, beyond the reasonable capability of the Cleaners or falls outside the defined service area.
Bookings can be requested by the Client through the Company’s accepted booking channels. A booking is not confirmed until the Client has received confirmation from the Company. The Company may request details of the Premises, the type of service required, preferred dates and times, and any special instructions.
Regular cleaning services are typically arranged on a recurring schedule. One off or end of tenancy services are arranged for specific dates and times. All bookings are subject to the availability of Cleaners and the Company does not guarantee the availability of particular time slots.
The Client must provide accurate and complete information during the booking process. Any changes to the service details, including change of address, access arrangements or service requirements, must be communicated to the Company as soon as possible and may result in adjustments to the price or schedule.
The Client is responsible for providing safe and reasonable access to the Premises at the agreed date and time. Access may be provided by the Client being present, by providing keys, access codes or arranging for a third party to allow entry.
If keys or access codes are provided, the Company will take reasonable care to safeguard them and use them only for the purpose of carrying out the Services. The Company is not liable for pre existing security issues at the Premises or for any losses arising from keys or codes provided by the Client being inherently insecure.
If the Cleaner is unable to gain access to the Premises at the agreed time, waiting time, call out fees or cancellation fees may apply, as set out in the cancellations section of these Terms and Conditions.
The Client agrees to provide a safe working environment for the Cleaners, including adequate lighting, heating, running water and electricity.
The Client must inform the Company of any hazards, fragile items, valuable items, alarms, security systems or areas of the Premises the Cleaners should not enter or clean.
The Client must ensure that children, pets and other occupants are supervised and do not interfere with the Cleaners while they are performing the Services. Where pets are present, the Client must ensure they are controlled and do not pose a risk to the Cleaners.
The Client agrees not to directly employ or engage any Cleaner introduced by the Company for private work, without the prior written consent of the Company. If the Client does engage a Cleaner in breach of this clause, the Company may charge a referral or introduction fee.
Prices for Services are generally quoted on an hourly basis or as a fixed fee for specific tasks such as end of tenancy cleaning. The Company will provide the Client with a quote based on the information provided at the time of booking. All quotations are given in good faith but are subject to change if the information provided by the Client is inaccurate or incomplete.
Payment terms will be communicated at the time of booking. The Company may require payment in advance, on the day of service or within a specified period after the invoice date. The accepted methods of payment will be specified by the Company and may include electronic or card payments.
If additional work is requested by the Client on the day of service, or the condition or size of the Premises requires more time than originally booked, the Company may charge for additional hours or services at the prevailing rates, subject to the Client’s agreement.
Late payments may incur interest and administrative charges. If the Client fails to pay any sums due, the Company reserves the right to suspend further services, cancel future bookings, and take reasonable steps to recover the outstanding amounts, including debt recovery procedures.
The Client may cancel or reschedule a booking by giving the Company reasonable notice. The minimum notice period and any applicable cancellation fees will be communicated by the Company and may vary depending on the type of service.
Where adequate notice is not given, the Company may charge a cancellation fee, which may be up to the full value of the booked service. If the Cleaner attends the Premises but is unable to gain access, or the Client refuses entry, this may be treated as a cancellation without notice and charged accordingly.
The Company may need to cancel or reschedule a service due to circumstances beyond its reasonable control, including but not limited to staff illness, transport disruption, severe weather or other operational issues. In such cases, the Company will seek to provide as much notice as possible and offer an alternative appointment. The Company will not be liable for any indirect loss arising from such cancellations.
The Company aims to provide Services with reasonable care and skill. If the Client is dissatisfied with any aspect of the Service, they should notify the Company as soon as possible, typically within 24 hours of the Service being carried out, so that the Company has the opportunity to review and, where appropriate, rectify the issue.
Any complaints should include details of the date of service, the Premises, and the nature of the concern. The Company may request photographs or further information to investigate. If the complaint is found to be justified, the Company may, at its discretion, offer a re clean of the affected area or another appropriate remedy.
The Company’s liability for any service issues is subject to the limitations set out in the liability section of these Terms and Conditions.
The Company will take reasonable care when performing the Services but cannot be held responsible for normal wear and tear, pre existing damage, or defects in the Premises, furnishings, fixtures, fittings or equipment. The Client is advised to point out any fragile or particularly valuable items before the start of the Service.
The Company’s liability for any loss or damage arising from the provision of the Services, whether in contract, tort or otherwise, shall be limited to the value of the individual Service in question or the amount covered by the Company’s relevant insurance policy, whichever is higher. The Company is not liable for any indirect or consequential loss, loss of profit, loss of opportunity, or any cost or expense arising out of or in connection with the Services.
The Company is not liable for any failure to carry out Services where such failure results from circumstances beyond its reasonable control, including but not limited to acts of God, accidents, extreme weather, transport disruptions, strikes, lockouts or other industrial disputes.
Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.
The Company will handle and dispose of waste generated during the cleaning process in accordance with applicable waste and environmental regulations. General household waste will, where appropriate, be placed in the Client’s designated bins or waste containers for routine collection.
The Company does not remove large volumes of waste, construction debris, hazardous materials, clinical waste, asbestos, chemicals or items requiring specialist disposal. The Client is responsible for arranging appropriate removal and disposal of such materials.
If the Premises contain hazardous substances or materials that may pose a risk to health or safety, the Client must inform the Company in advance. The Company reserves the right to refuse to handle or clean areas that pose undue risk, and may terminate the Service if it considers the Premises unsafe.
The Company seeks to use cleaning products and methods that are effective and, where reasonably practical, environmentally considerate. Where the Client requests the use of specific products, the Client is responsible for ensuring that such products are safe and suitable for use on the relevant surfaces.
Unless otherwise agreed, the Company will typically provide its own cleaning products and equipment. Where the Client requests or requires the use of their own products or equipment, the Company is not responsible for any damage arising from the use of items supplied by the Client if such items are unsuitable, defective or inappropriate for the intended use.
The Client must ensure that any equipment provided is safe, in good working order and compliant with applicable safety standards. If the Cleaner considers any equipment unsafe or unsuitable, they may refuse to use it.
The Company may collect and process personal data relating to the Client in order to manage bookings, provide Services, and handle payments and communications. The Company will take reasonable steps to keep such data secure and will not share it with unrelated third parties except where necessary for the provision of Services, compliance with legal obligations, or with the Client’s consent.
The Cleaners may have access to the Client’s Premises and personal belongings for the purpose of carrying out the Services. The Company requires its staff and contractors to treat all Premises and information encountered during the Service as confidential and to act with honesty and integrity.
Either party may terminate an ongoing regular service arrangement by giving notice in accordance with any agreed notice period. In the absence of a specific agreement, the Client should provide reasonable notice of at least one full service cycle for regular bookings.
The Company may terminate the Agreement with immediate effect if the Client fails to pay for Services when due, behaves in an abusive or threatening manner towards Cleaners or staff, breaches these Terms and Conditions in a material way, or creates an unsafe working environment.
On termination, any outstanding payments for Services already rendered become immediately due.
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, best practice or the scope of its Services. The current version will apply to all new bookings and ongoing Services after the date of the update. Continued use of the Services after any changes are communicated will constitute acceptance of the updated Terms and Conditions.
These Terms and Conditions and any Agreement between the Client and the Company shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes arising out of or in connection with these Terms and Conditions, the Agreement, or the provision of Services shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any consumer rights regarding jurisdiction that may apply.
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, such provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue to be valid and enforceable.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
These Terms and Conditions, together with any written confirmation of booking or service agreement, constitute the entire Agreement between the Client and the Company in relation to the Services and supersede any prior discussions, correspondence or understandings.
Entrust the most reliable cleaners Tooting in giving you cost-effective assistance today. Call us for a free quotation.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
(75)
